Wednesday 10th March, 2010 

Email support

Important information
If your issue concerns the licence expiry of software or is unlock code related, click here to complete the registration form rather than sending this support query.

If you are having problems with your software you may contact technical support via this form. There are a few things you should do in order to fast track a support response.

  1. Make sure you can duplicate the error. Many times something will happen just once and won't happen again. It is almost impossible for us to resolve an issue if we can't predict it's movements.

  2. Write down any error messages exactly as they appear. This is so we can diagnose the problem efficiently.

Contact details
Customer ID  
Business name *
Contact name *
Email address *
Telephone no. ^    Ext
Mobile no. ^
Classification * Existing User Trial User
Problem details
Licencing * Is your issue related to unlock codes, expired licences or product registration? Yes No
Product *
Year *
Version installed *   
Operating System *
Error messages
Reproduce error * Yes No  
Problem description *
* denotes that the item is required before the support email can be sent.
^ either Telephone no. or Mobile no. is required before the support email can be sent.
  

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